Apple CEO Apologizes to China: In Letter, Tim Cook Says He is Sorry to Consumers Over iPhone Warranty Policies (Video)
Apple CEO Tim Cook apologized in a formal letter sent to China, addressing the growing controversy over the company's warranty polices there, CNN reported. Posted to China's Apple's website, Cook discussed the changes the company intends to make in order to offer better customer service, and change the terms for some of its iPhones, which are sold, and many were reportedly defective in China.