Victims of a massive Samsung appliance recall in Australia fall prey to scammers asking for bank details in exchange for false refund.
Samsung Australia, according to Appliance Retailer, received reports that scam emails had been sent to the public, particularly those affected by the recall of Samsung top loader washing machines, asking for bank details in exchange for non-existent compensation.
The scam emails pose as coming from Samsung Australia promising the transfer of funds to the recipients as compensation for the damage caused by faulty washing machines that are the subject of on-going recall in Australia. Recipients are asked to provide bank details to effect the transfer. The said ciompany advised recipients of the emails to not respond as they don't engage in cold emailing customers who may be affected by their washing machine recall.
Disgruntled Samsung customer Di Fisher, who administrates the Samsung Washing Machine Recall Facebook page, had alerted more than 2700 members to the scam last week, reported the Gold Coast Bulletin. She said she had connected with members who would jump at any sign of a chance to recoup funds lost in the recall.
She raised the concern that over time the scammers would be able to perfect their email writing skills and convince unsuspecting consumers to give them their bank account details. She identified the elderly as the most vulnerable consumers out there.
The Daily Telegraph reported that only 42 percent of the 144, 451 Samsung top loader washing machines recalled in 2013 have been reported and repaired since a warning had been issued. Despite being one of the biggest product recalls in Australia customer response has been poor and firefighters are frustrated as they respond to fires caused by washing machines catching fire.
Many consumers claim they are not aware of the recall notwithstanding a series of warnings issued by Samsung.
