Starbucks faces a class action lawsuit that claims the coffee chain's lattes are under fill by 25 percent. The said lawsuit was filed in a federal district court in Northern California on Wednesday, which also calls the giant coffee chain a fraud.
Plaintiff Siera Strumlauf and Benjamin Robles from San Francisco, California were the latte drinkers who filed the complaint on behalf of Starbucks latte customers after they noticed their purchased latte drinks were under-filled, Silive reported.
The coffeehouse chain states that its lattes contain 12 fluid ounces for its tall size, 16 ounces for grande, and 20 ounces for venti. However, the suit contradicts, stating the said amount were wrong and the customers were given "less fluid ounces" than the stated amount. "In fact, Starbucks lattes are approximately 25 percent under-filled," the lawsuit said.
According to the Daily Mail, the suit also claims that Starbucks owes the customers of over $5 million in losses. It also alleges that the coffee chain is committing fraud, telling their baristas to under fill it. Through it, the company will save on the cost of milk, one of the more expensive ingredients.
Starbucks responded and has denied the claims and believed to be without merit. "Any allegation that our beverage volumes reduce as they cool ignores how lattes are composed and their physical attributes when handed to the customer. At Starbucks, we prepare café lattes one person, one cup at a time and our café experience is highly individualized to each customer," Eater quoted.
The coffee chain company which was instituted in 2009 said if a customer is not satisfied with their beverage preparation, they were always glad to remake it. The said lawsuit was filed on behalf of Starbucks customers who have purchased lattes or flavored lattes. It also said it does not apply to other beverages served by the coffee giant.
